Please send the sufficiently prepaid package to:
Vic & Albert GmbH
For parcels sent freight collect, we will discount the postage from your credit.
Exchange / New order
A direct exchange is unfortunately not possible. Please send the item back and order the desired product as usual in our online shop.
We want to offer you flawless products in excellent quality! Should you still have a reason for complaint, please send us an e-mail with the following details:
- Customer and invoice number
- Purchase date
- A description and, if possible, one or two images of the defect.
We will immediately send you information on how to proceed.