Returns

You want to return an item? Within 30 days of receiving the goods, you can easily return the item to us. 

Please send the sufficiently prepaid package to:

Vic & Albert GmbH
Birkleite 14
96237 Ebersdorf
Germany

For parcels sent freight collect, we will discount the postage from your credit.

Exchange / New order
A direct exchange is unfortunately not possible. Please send the item back and order the desired product as usual in our online shop.

Reclamation
We want to offer you flawless products in excellent quality! Should you still have a reason for complaint, please send us an e-mail with the following details:
- Customer and invoice number
- Purchase date
- A description and, if possible, one or two images of the defect.

We will immediately send you information on how to proceed.

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